Technical Support/Sales Associate

Greetings from Adeeba E Services Pvt Ltd! We are currently looking for Customer Service Executives / Technical Support Executives to join our Inbound Voice Process (Tech Support) team in the US Shift. As a part of this role, you will be responsible for handling inbound calls related to printer, router, and antivirus issues from customers. Your tasks will include diagnosing the problems, providing appropriate solutions, and suggesting the best technical support plan or software that suits the customer's needs. Key Responsibilities: - Answering incoming customer calls regarding technical issues - Identifying and troubleshooting problems effectively - Recommending and selling technical support plans and relevant software - Ensuring customer satisfaction through excellent service delivery In addition to a competitive salary, we offer the following benefits and facilities: - Fixed salary credited on the 1st of every month - 24 annual leaves, comp offs, and birthday leaves - Lucrative incentives based on performance - No extension of shift timings - Supportive and friendly working environment Ideal Candidate Profile: - Prior experience in Outbound Tech Support for a minimum of 6 months to 1 year - Ability to independently close customer calls - Strong convincing and sales skills - Immediate availability to join the team Salary Range: Rs. 15,000 - 25,000 per month (fixed) + Attractive Incentives Shift Timing: US Shift (9:00 pm to 7:00 am) Working Days: 6 days a week If you meet the above requirements and are interested in this opportunity, please contact Paromita (HR) at 9038208238. We look forward to having you as part of our team at Adeeba E Services Pvt Ltd!,