Technical Support - Voice - IT Helpdesk - SME - Chennai

Orcapod Consulting Services

5 - 10 years

3 - 4 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

it helpdesk technical support technical voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Voice process

Shift Timing: 24/7

Location: Chennai

Role: SME

Experience :5- 10yrs( minimum 2 yrs for international technical voice experience is must)

Notice period 0 -30days

Work mode – Wok from office

Excellent verbal and written communication skills.
Strong administrative skills; organized, efficient and versatile.
Ability to maintain both a professional and positive attitude always.
Ability to diffuse volatile situations with distressed or irate customers.
Strong client service approach to dealing with people at all levels
Maturity of judgment under pressure/ability to diagnose level of user need and to escalate problems without delay to appropriate levels for resolution.

Technical Skills:

Knowledge on Windows 10 OS & Mac OS
Technical know-how on troubleshooting of MAC and Windows 10
Knowledge about all functionalities and applications on Windows and Mac OS
Outlook profiles creation
Managing Teams meeting and troubleshooting
Technical know-how of Office 365 package
Installation and troubleshooting of Office 365 package
Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries
Active Directory Profile management
IP address management
Troubleshooting on MobileIron, SSO, MFA
Knowledge on VPN connectivity and troubleshooting
Understanding of Firewall, Proxy Server, NAAF

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