Technical Support - Tier 1

As a Tier 1 Technical Support, your role will involve providing the initial level of service in response to customers" phone calls, identifying errors, opening cases, and attempting to resolve issues using the knowledge base. Level 0 technicians will carry out basic troubleshooting and problem identification following prescribed procedures. To be successful in this role, you should possess a Bachelor's degree in Computer Science or a related discipline, or equivalent industry experience. Additionally, a minimum of 1 year of technical troubleshooting experience is required along with strong verbal, written, and interpersonal skills, and excellent organizational and planning abilities. Your primary responsibilities will include providing support through various channels such as email, phone, and the support portal. You will be expected to offer 24/7 support in English, covering all US and India holidays and weekends. At GlobalLogic, you will have the opportunity to work on exciting projects in industries like High-Tech, communication, media, healthcare, retail, and telecom. You will collaborate with a diverse team of talented individuals in a laidback environment, with the potential to work in global centers or client facilities. We prioritize work-life balance and offer flexible work schedules, remote working opportunities, paid time off, and holidays. Our Learning & Development team provides regular training sessions on communication skills, stress management, professional certifications, and technical and soft skills development. In addition to competitive salaries, we provide family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance, NPS (National Pension Scheme), health awareness programs, extended maternity leave, performance bonuses, and referral bonuses. To ensure an enjoyable work experience, we organize sports events, cultural activities, offer food at subsidized rates, and host corporate parties. Our vibrant offices include dedicated zones, rooftop decks, and club areas where you can relax and socialize with colleagues. GlobalLogic is a leading digital engineering company that helps global brands design and develop innovative products, platforms, and digital experiences. Headquartered in Silicon Valley, we operate design studios and engineering centers worldwide, serving customers in various industries, including automotive, communications, financial services, healthcare, manufacturing, media, semiconductor, and technology. Operating under Hitachi, Ltd. as a Hitachi Group Company, GlobalLogic contributes to driving innovation through data and technology to create a sustainable society with a higher quality of life.,