Technical Support Specialist

Job Title: Technical Customer Support Executive – International Voice

Location: Pune / Ahmedabad
Work Mode: Hybrid (Work from Office + Remote)
Employment Type: Full-time | Shift: 24/7 Rotational

About the Role

We are looking for a Technical Customer Support Executive with strong communication skills and prior experience in international technical voice processes. The ideal candidate will be a problem-solver who can assist customers professionally and efficiently over the phone, while thriving in a fast-paced environment.

Key Responsibilities

• Handle inbound technical queries from international customers
• Troubleshoot hardware/software issues and provide accurate resolutions
• Document customer interactions in the system with precision
• Deliver a high standard of customer satisfaction through timely support

Required Qualifications & Skills

• Minimum education: 12th Pass (HSC)
• Excellent English verbal communication skills (mandatory)
• Prior experience in a technical international voice process (mandatory)
• Strong technical troubleshooting ability (hardware/software)
• Flexibility to work in 24/7 rotational shifts

Compensation

Up to ₹5.3 LPA (based on current/last drawn CTC and experience)

If you are passionate about solving customer problems and have the required experience, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹530,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• Are you comfortable working in 24/7 rotational shifts, including night shifts? (Yes/No)
• What is your current/last drawn CTC?
• What is your expected CTC?
• What is your notice period?

Experience:

• Technical support: 1 year (Required)
• International voice process: 1 year (Preferred)

Location:

• Pune, Maharashtra (Required)

Work Location: In person