Technical Support Specialist

About the Company

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Key Responsibilities

• Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
• Troubleshoot and resolve technical problems related to APIs and other system integrations.
• Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
• Document client interactions and maintain an accurate record of issue resolutions.
• Proactively identify areas for improvement in support processes to reduce escalation rates.
• Educate clients on best practices and assist them in optimizing their use of the companys solutions.

Qualifications

• Bachelor&aposs degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a client-facing tech support role, preferably handling API-related queries.
• Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
• Excellent problem-solving skills and the ability to explain technical concepts in layman&aposs terms.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills

• Experience with customer service tools and platforms.
• Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
• Basic coding or scripting knowledge (e.g., Python) is beneficial.

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What We Offer

• A collaborative and innovative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits package.