Technical Support Specialist / AD / DNS / DHCP

Technical Support Specialists

Roles and Responsibilities

• Provide comprehensive technical support to customers through phone, email, or chat, specifically for

  server and cloud-related issues

  .

• Troubleshoot hardware and software problems

  by utilizing various tools and processes, including TSE Process, Network Troubleshooting, and Network Support.
• Operate within an

  EPS (Server support) callback model

  , where you'll engage directly with customers to resolve their cases.
• Perform troubleshooting on a range of Microsoft technologies, including

  Windows Server (2003, 2008, 2008 R2), SCCM, SCMON, Windows OS (XP, Vista, Win7, Win10, Win11), Exchange 2007, IIS, and ISA

  .

Qualifications

• Experience:

• 1 year of tech support experience with an International BPO is mandatory (on papers).

• Overall 1-6 years of experience in a similar role providing technical support for servers and clouds.
• Freshers are also welcome for consideration, though up to 1 year of prior tech support experience is preferred.

• Education:

  Graduate / Undergraduate (any stream).

Skills

• Technical Proficiency:

• Strong technical knowledge of

  BIOS, POST, Hardware Components, and O365 is a must.

• Proficiency in

  networking concepts

  , including advanced troubleshooting techniques.
• Deep understanding of

  Active Directory, DNS, DHCP, System Setup, System Performance, and Domain Environment.

• Knowledge of the

  Boot Process, Backup Process (including Types Of Backup), Hyper-V Type 1 & Type 2, Storage, and general Server Support.

• Experience or knowledge of

  Microsoft OS Platforms.

• Problem-Solving:

  Strong problem-solving and logical thinking skills are crucial.

• Communication:

  Excellent communication skills in English

  (both verbal and written).

• Adaptability:

  Ability to work effectively in a fast-paced environment with multiple priorities and comfort working in

  24x7 rotational shifts and on rotational offs.

Perks and Benefits

• Opportunity to work with a top-tier MNC.
• Excellent client incentives.
• Cab facility for convenient commuting.
• A competitive salary based on experience and performance.
• Opportunity to work in a dynamic, international work environment.
• Significant career growth and upskilling opportunities.

Interested in Joining

HR Ankita