Technical Support Service- (Polymer Industry)

Technical Support Engineer (Polymer Industry) – Job Description

Company: USP Polymers LLP
Location: (Add location)
Job Type: Full-time
Experience: 1–3 years (MANDATORY in Polymer/Plastic industry)

Job Summary

We are looking for a Technical Support Executive/Engineer with experience in polymer, plastic processing, or industrial machinery. The candidate will support clients, troubleshoot process issues, coordinate with production, and ensure smooth technical operations of our products.

Key Responsibilities1. Technical Support & Troubleshooting

• Provide technical assistance to clients related to polymer materials, machinery, or processing issues
• Troubleshoot problems related to moulding, extrusion, or material performance
• Assist customers during trial runs, testing, and production setup

2. Customer Interaction

• Attend customer queries (call/email/visit)
• Provide product guidance, dosage recommendations, and technical clarifications
• Conduct basic training for clients on product usage

3. Internal Coordination

• Support the production team with technical inputs
• Coordinate with QC for product testing and quality improvements
• Prepare daily service reports and escalate issues where required

4. Documentation & Reporting

• Maintain technical documentation
• Prepare trial reports, complaint reports, and feedback summaries

Required Skills

• Strong knowledge of polymers / plastics / industrial machinery
• Understanding of injection moulding, extrusion, blow moulding, or similar operations
• Problem-solving and analytical skills
• Good communication (Hindi & English)
• Ability to travel for customer support when required

Qualification

• Diploma / B.Tech in Plastic Technology, Polymer Engineering, Mechanical Engineering, or similar
• Experience in polymer or manufacturing industry is mandatory
• Salary Range

₹40000 – ₹80,000 per month (depending on experience)

Job Type: Full-time

Pay: ₹40,682.62 - ₹80,387.11 per month

Work Location: In person