Technical Support Professional

Qualification:

• Good Communication Skills (Tamil, English other Languages (Kannada or Hindi Preferred) and willing to travel anywhere in India as per the Project requirements.
• Good Operations Customer Service Skills
• Excellent Team Vendor Management Skills
• Good Interpersonal Skills
• Good in building the relationship with the client stakeholders
• Ability to work independently and collaboratively
• Good Presentation Skills (Excel and Power Point)

Education Qualification

• Any Degree (Diploma Candidates are not eligible).
• Understanding SLA and executing the operations as per the client requirements.
• Coordinating with the Vendor Team to deploy all the Aadhaar Enrolment Centres.
• Ensure Smooth Functioning of Aadhaar Enrolment Centres and bring targeted output.
• Handling the escalations from the branches and resolve the issues on immediate basis.
• Train the Operators time to time as per the UIDAI guidelines.
• Ensure the Quality of the Service Provided to the Customers and ensure proper training has been given to the Operators.
• Monitoring each branch Performance and Enrolment Quality as per the UIDAI Policy.
• Proactively plan the activities to get best outcomes in the production002E.
• Conducting Surprise audit to meet the compliance.
• Ensure No fraudulent activities happen at Aadhaar Enrolment Centres.
• Resolving Technical related issues within the timeframe and ensuring there is no downtime during the working hours.
• All the activities must be documented properly with relevant evidence.
• MIS Preparation and Submission to the client on daily basis.
• Actively participates on the Weekly meetings and present the progress to the Management.
• Taking initiatives to improve the process and suggest new thoughts to the Management.
• Analysis the Competitors Market status and Potential Areas for improvement.