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Technical Support Professional - Terraform

Technical Support Professional - Terraform

IBM

3 - 7 years

4 - 8 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

rexx tso ispf tso / ispf troubleshooting system programming cyber security arcsight soc racf threat detection information security dbms siem root cause analysis incident response technical support field support jcl cobol smp cics vsam zos

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Technical Support Professional, you will:

Provide in-depth remote technical support for IBM Z Security products on z/OS.

Serve as the primary IBM contact for customer issues, driving resolution and ensuring satisfaction.

Collaborate with development teams to resolve defects and improve product serviceability.

Expand your expertise across the zSecure portfolio and related technologies.

Analyze complex technical issues and drive root cause analysis to ensure long-term resolution and product improvement.

You will work closely with clients, field support, and business partners worldwide, helping resolve complex issues and contributing to continuous improvement of our products. You’ll also have the opportunity to influence product direction through your insights from customer interactions. Required education Bachelor's Degree Required technical and professional expertise

8+ years of experience working on IBM z/OS mainframe, with deep understanding of system internals and operational environments.

Ability to lead technical resolution efforts in high-pressure, business-critical situations.

Experience working effectively in virtual, cross-functional teams, demonstrating strong collaboration and ownership

Excellent communication skills – capable of translating complex. technical issues into clear explanations for both technical and non-technical audiences, and of understanding and refining customer requirements.

Calm, organized, and self-directed, especially when working under pressure or with limited oversight.

Preferred technical and professional experience

5+ years of experience with RACF.

5+ years of systems programming experience.

5+ years of SMP/E experience.

Proficiency with TSO/ISPF and REXX.

Prior experience in a technical support or customer-facing role, with a strong focus on troubleshooting and issue resolution.

Familiarity with IBM zSecure, IBM Z Security and Compliance Center, or Threat Detection for z/OS is a plus.

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Technical Support Professional - Terraform