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Dynpro
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Technical Support (International Voice)

Technical Support (International Voice)

Dynpro

1 - 2 years

4 - 5 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

Technical Support Active Directory Support Technical Voice Process Windows Troubleshooting Network Troubleshooting Troubleshooting

Work Mode

Hybrid

Job Type

Full Time

Job Description

We are hiring for Technical Voice process with one of Big 4 clients. Interested candidates, kindly share your resume to k.arpitha@dynpro.in/ reach out to me on 7975510903

Role & responsibilities

Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service

tickets, chats and voicemail) with end users.

Analyze and resolve incidents and service requests regarding use of application software or

hardware.

Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated

as appropriate.

Should have basic knowledge about computer software and hardware.
Should stay informed about ongoing issues/outages, changes in environment that are communicated via

email and other channels regularly.

Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call

Resolution, and Schedule Adherence and participate in individual/group coaching sessions.

Create a positive customer support experience and build strong relationships through deep problem

understanding with a consummately professional attitude.

Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
Should be a quick learner and team player.
Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned

absence may result in disciplinary actions including termination of your services.

Adheres to Code of Ethics, Vision, Mission and Core Values.

Preferred candidate profile

Should be ready to work for C2H (contract to hire)

Immediated joiners preffered

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