Technical Support Freight Pay System - Associate

2 - 5 years

3 - 8 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Key Responsibilities

  • Provide technical support for the freight payment system, addressing user inquiries and resolving system-related issues promptly.
  • Diagnose and troubleshoot system errors, bugs, and performance issues to ensure optimal functionality.
  • Assist users in understanding and utilizing the freight pay system effectively, providing training and guidance as needed.
  • Perform routine maintenance tasks and updates to ensure the system remains secure and operational.
  • Work closely with IT and other technical teams to resolve complex system issues and implement solutions.
  • Maintain accurate records of system issues, resolutions, and user feedback to inform future improvements.
  • Partner with logistics, finance, and accounting teams to understand system requirements and deliver solutions that align with business needs.
  • Identify opportunities for system enhancements and contribute to the development of best practices for system use.
  • Participate in system testing and quality assurance to ensure new features and updates function correctly.

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