Technical Support Executive

Position: Technical Support Executive
Location: Ahmedabad
Employment Type: Full-time

Key Responsibilities

• Provide first-line technical support to clients via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
• Assist customers in navigating software applications and provide guidance on best practices.
• Maintain accurate records of customer interactions and technical issues in the support ticketing system.
• Collaborate with the engineering team to escalate complex issues as needed.
• Stay updated on new technologies and product features to provide accurate support.
• Conduct follow-ups with clients to ensure resolution of issues and satisfaction.
• Visit client sites to handle troubleshooting, support, and installation activities.

Qualifications

• Bachelor’s degree in Computer Applications (BCA), Master of Science in Information Technology (MSc. IT), or Bachelor of Engineering in Information Technology (BE.IT).
• Basic knowledge of Linux operating systems is required.
• Should have at least 3 years of experience.
• A customer-oriented attitude with a passion for technology.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Technical support: 2 years (Required)

Language:

• English (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person