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TimeWatch Infocom Pvt. Ltd.
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Technical Support Executive

Technical Support Executive

TimeWatch Infocom Pvt. Ltd.

0 years

0 Lacs

Delhi India

Posted:2 days ago| Platform:

Apply

Skills Required

support security resolve service communication

Work Mode

On-site

Job Type

Full Time

Job Description

🧑‍💼 Job Title:

📍 Location:

🏢 Company:

📅 Employment Type:

🗣️ Language Requirement:

📩 Apply Now:

📞 9599834268 / 7782974719

📧 hr@timewatchindia.com

Job Summary:

Technical Support Executive

Key Responsibilities:

Handle inbound and outbound calls, emails, and chats in a professional and timely manner.
Troubleshoot and resolve customer issues related to biometric devices and access control systems.
Maintain accurate records of all customer interactions.
Process customer service requests, orders, and forms efficiently.
Provide accurate product/service information and resolve emerging issues.
Follow up to ensure complete resolution and customer satisfaction.
Escalate complex issues to appropriate internal departments.
Maintain a positive and empathetic attitude throughout all customer interactions.

Requirements:

Diploma or equivalent; a Bachelor's degree is a plus.
Proven experience in technical/customer support roles preferred.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Good command of computer and technical skills.
Fluent in both Hindi and English.

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