Technical Support Executive

Onex Solutions Pvt Ltd

0 years

2 - 3 Lacs

salt lake city

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support zoom api data analytics service communication integration

Work Mode

Remote

Job Type

Full Time

Job Description

Role Overview

We are seeking dynamic Support Executives to deliver exceptional online technical support to national and international clients at OneX Solutions Pvt. Ltd. In this remote-friendly role based in Kolkata, you will assist clients via calls, emails, and Zoom, manage API integrations, handle queries, and contribute to process improvements through data analytics and SOP/KPI enhancements.

Key Responsibilities

Provide top-tier technical support to clients over calls, emails, Zoom, and other channels, including problem diagnosis and resolution.
Manage customer interactions, offer product/service information, and conduct demos of our panel and services.
Assist in setting up API panels, integrate APIs, and handle related client queries efficiently.
Perform data analytics to improve SOPs and KPIs in alignment with customer expectations.
Deal with national/international clients remotely, ensuring promptness, attentiveness, and high-quality service.

Required Skills & Competencies

Clear communication skills (oral and written).
Technical expertise and strong problem-solving abilities.
Promptness in handling client queries with attentiveness.

Education & Experience

B.Tech degree.
Ability to integrate APIs and handle technical queries.

· Prior experience in API integration. (Desirable)

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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Technical Support Executive