Technical Support Executive

0 - 31 years

1 - 2 Lacs

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities Provide technical support and assistance to customers via phone, email, or chat Identify and diagnose technical issues reported by customers Resolve technical problems in a timely and efficient manner Assist customers with software installations and upgrades Document and track customer issues in a ticketing system Collaborate with other teams to ensure timely resolution of customer issues Skills Knowledge of Windows and Mac OS Familiarity with software installation and troubleshooting Basic understanding of network protocols and configurations Proficiency in using remote support tools Excellent verbal and written communication skills

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