Technical Support Executive - Non Voice

Communicate with merchants to promote and explain services • Calling and follow up with merchants regarding onboarding and documentation • Collect and verify necessary documents as per bank requirements for both Pay-in and Payout • Coordinate with the bank for document verification and approval • Discuss commercial terms with merchants, handle the agreement process from initiation to completion • Share merchant details with the IT team for onboarding to Pay-in and Payout systems and coordinate for onboard • Coordinate with the IT team to resolve any merchant queries • Communicate with merchants to address queries and provide operational support • Share daily transaction reports with the bank and approve fund requests for all merchants • Manage BO cases raised by the bank and liaise with merchants for refunds and chargebacks • Maintain and share refund and chargeback data as required • Upload required documents to internal server on daily basis • Stay updated on industry trends and regulatory requirements to ensure compliance and inform best practices