Technical Support Engineer (US Time)

Job Description

🦊 About FoxSell FoxSell Bundles is a fast-growing Shopify app helping ecommerce brands increase their Average Order Value through customizable product bundles. We work with 1000+ merchants globally and are on a mission to build powerful, merchant-friendly tools using Shopify’s latest native technologies. 👩‍💻 About the Role We’re looking for a Technical Support Engineer who can work directly with merchants to troubleshoot issues, answer product-related questions, and offer technical guidance — all while learning and growing into a full-stack engineer. This is a great role for someone fresh out of college or in the early stages of their tech career. You’ll get hands-on experience working in a fast-paced startup, helping real users, and building technical skills that matter. 💡 What You’ll Do Assist Shopify merchants via email and chat with their technical queries Debug common issues using tools like browser dev tools, CSS inspection, and basic JavaScript Collaborate with the core product and dev team to escalate and resolve complex issues Contribute to documentation, FAQs, and help articles Learn the Shopify ecosystem, APIs, and app structure over time Grow towards a full-stack engineering role with mentorship from the founding team 🔧 What We’re Looking For Basic understanding of HTML, CSS, JavaScript Clear written communication skills (support is mostly async) A strong willingness to learn and grow in tech Comfort with talking to customers and understanding their needs Curiosity and drive to learn and grow into a full-stack engineer Willingness to work during US business hours (EST or PST) Bonus: Any exposure to Shopify, Liquid, or ecommerce is a plus 🚀 Growth Opportunities Direct mentorship from experienced Shopify engineers Opportunity to grow into a Frontend/Full-Stack Engineer role Exposure to Shopify Functions, Theme Extensions, Metafields , and more Flexible working hours and remote-first culture Work with a small, passionate, and high-impact team 🌱 Ideal For Recent graduates in engineering, computer science, or related fields Self-taught developers looking for their first break Tech-savvy individuals with a passion for ecommerce and startups Show more Show less