Job
Description
Join Us in Transforming Cybersecurity Through Exceptional Design At ThreatModeler , were redefining how organizations build secure systemsby helping teams shift left and design security into their workflows from the very beginning. Our mission isnt just about building powerful productsit’s about creating intuitive, human-centered experiences that empower users to do their best work. As part of our growing team, you’ll work at the intersection of design, technology, and cybersecurity—translating complex workflows into intuitive, elegant interfaces. You’ll collaborate closely with engineers, product managers, and researchers to shape the future of threat modeling. With $60 million in institutional funding from Invictus Growth Partners, we’re scaling fast—and we want designers who are just as passionate about usability and clean design as we are about security. What You’ll Do Analyze, troubleshoot, and resolve advanced application and infrastructure-level incidents reported via escalations from Tier-1/Tier-2 support teams. As a Tier-3 technical support engineer, serve as the technical point of contact for critical production issues, with a focus on root cause analysis and permanent resolution. Understanding of SQL Server and SQL Queries Investigate third-party integrations with SSO (e.g., Okta, Azure AD, ADFS), DevOps tools (e.g., Jenkins, Azure Pipelines), and cloud services (e.g., AWS, Azure, GCP). Collaborate with engineering to identify software defects, contribute to hotfixes, and validate bug resolutions. Have an understanding of monitoring, logging, and alerting systems to proactively identify potential issues. Help develop internal tooling or scripts to streamline troubleshooting and deployment processes. Write and maintain internal knowledge base articles, runbooks, and postmortem reports. What You Bring Bachelor’s in Computer Science or a related field. 3–5+ years of experience in technical support or systems engineering with at least 2 years in Tier-3 or escalation-level support. Some SQL Server skills including query optimization, data extraction, and troubleshooting (versions 2014–2019). Working knowledge of REST APIs, Postman, HTTP debugging tools, and authentication mechanisms (OAuth, SAML, etc.), Cloud providers (AWS, Azure, GCP) Familiarity with SaaS architecture and CI/CD tools (e.g., Bitbucket Pipelines, Azure DevOps, Jenkins). Excellent analytical thinking and problem-solving skills, with a calm, methodical approach to issue resolution. Strong interpersonal and communication skills — capable of working across teams and engaging with enterprise clients.
