Technical Support Engineer - Secure

As an established industry leader in network intelligence and security solutions, at Allot, you will be part of a team that values diversity and collaboration to succeed. You will have the opportunity to grow both professionally and personally in a dynamic environment. **Key Responsibilities:** - Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email - Provide excellent, dedicated, and proactive support service - Perform deep problem investigation into system logs and behavior - Provide technical guidance and solutions to customers and partners, including problem reproduction and lab simulations - Collaborate with higher tier support teams and travel to customer sites as needed - Maintain direct contact with key customers in the APAC & EMEA region to ensure customer satisfaction and success **Qualifications Required:** - 4-5 years of experience in relevant positions - Strong knowledge of Linux system operation & troubleshooting - Excellent troubleshooting techniques for issue analysis and validation - Hands-on working knowledge of TCP/IP networks, packet-sniffing, traffic generation, and lab simulations - Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware, content/URL filtering, and DNS Security - Experience in customer care using CRM systems - Ideally, experience with Microservices, Containers, and Kubernetes - Graduate/Diploma in Computer Science/Electrical/Electronic Engineering **Advantages:** - Knowledge in database SQL querying and database administration - Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc. - Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing - Working knowledge of Security and Analytics on Cloud Platforms like Openstack, K8s, Azure, etc. - Experience working directly with ISPs, mobile operators, cable operators If you are interested in contributing to the success of Allot as a Technical Support Engineer for Communication Service Providers clients in the APAC & EMEA region, please submit your resume in English. Thank you!,