Technical Support Engineer - Secure

Role Overview: At Allot, as a Technical Support Engineer, you will be responsible for supporting Communication Service Providers clients in the APAC & EMEA regions. You will join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions company for Tier1 global telcos. Your primary focus will be to handle 1st and 2nd level support cases, provide proactive support service, perform deep problem investigations, offer technical guidance to customers and partners, and ensure customer satisfaction by maintaining direct contact with key customers. Key Responsibilities: - Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email - Provide excellent, dedicated, and proactive support service - Perform deep problem investigation into system logs and behavior - Provide technical guidance and solutions to customers and partners, including problem reproduction and lab simulations - Collaborate with higher tier support teams and travel to customer sites as required - Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success Qualifications Required: - 4-5 years of experience in relevant positions - Strong knowledge of Linux system operation & troubleshooting - Excellent troubleshooting techniques for analyzing and validating issues - Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, traffic generation, and lab simulations - Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware, content/URL filtering, and DNS Security - Experience in customer care working with CRM systems - Ideally, experience with Microservices, Containers, and Kubernetes - Graduate/Diploma in Computer Science/Electrical/Electronic Engineering Additional Company Details: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises worldwide. The company believes in providing Tier-1 customers with cutting-edge solutions to make their networks smarter and users more secure. At Allot, you will have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals dedicated to success. If you are interested in applying to this role at Allot, please share your resume in English. Thank you!,