Technical Support Engineer

As a Technical Support Engineer for our company, you will play a crucial role in providing enterprise-level assistance to our customers, specifically focusing on diagnosing and troubleshooting our POS software problems. Your dedication to helping customers with their support queries will be essential in building and maintaining their trust in our services. Your fluency in Tamil and English, along with your willingness to work in rotational shifts, will be highly valued in this role. **Roles and Responsibilities:** - Responsible for addressing merchants" support queries promptly and effectively - Engage with clients via email, phone calls, and online meetings to provide quick and accurate solutions - Conduct online meetings with merchants to identify and resolve software issues - Deliver product tech demonstrations to merchants - Install and configure merchants" POS devices - Assist in merchant on-boarding and provide online product training - Capable of working in a 24*7 support environment - Willingness to travel to clients" locations for on-site troubleshooting, if required **Qualifications Required:** - Bachelor's degree in computer science or information technology - Demonstrated work experience of 0-2 years in an application support or technical support role - Proficiency in solving complex application/software issues - Strong interpersonal skills - Excellent written and verbal communication abilities Thank you for considering our company for your next career opportunity.,