Technical Support Engineer (MFS)

You should be a graduate with 3+ years of Product Technical support experience and have a preferred background in B.SC. IT, BE, BCA, MR, MSC IT, etc. Possessing a Server administration certification in RHEL, along with knowledge of MySQL/Oracle & Linux is a must. An understanding of Java/PHP/C would be an added advantage, as well as familiarity with the Fintech Domain. Your technical expertise should include experience with monitoring and troubleshooting tools, working hands-on experience with Linux, databases, and scripting. You should have excellent problem-solving skills, with the ability to take on responsibility, troubleshoot, analyze system performance, and participate in root cause analysis when needed. Maintaining and updating network diagrams, along with good document and technical skills, is essential. Additionally, you should have excellent written and verbal communication skills to effectively communicate technical issues to both technical and non-technical audiences. Familiarity with backup and recovery software and methodologies is required, and experience in the Fintech domain would be an added advantage. In terms of general expertise, you should exhibit a high level of individual initiative and effectively lead a team. Continually seeking opportunities to increase customer satisfaction and client relationships is key. Building a knowledge base of each client's business, organization, and objectives, managing day-to-day client interactions, and creating or participating in the creation of support/solution documentation or UAT testing for customization and deliverables are also part of the role. Working with clients and stakeholders to ensure changes are understood and approved, and ensuring solutions designed meet internal and client expectations with respect to quality, delivery timelines, and strategy are important responsibilities. Creating customized reporting for clients or team stakeholders when needed and providing guidance for the team with technical architecture are also expected. Technical leadership for the team through design and code reviews, ensuring the best technical practices are applied, is essential. Good communication skills, self-confidence, and fluency in English are preferred.,