Technical Support Engineer -L1 - Routing

Job Description

This position is for the L1 TAC (Technical Assistance Centre) of Juniper s M/T/Mx/PTX/ACX series products support. Key Responsibilities: - Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. - Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. - Take ownership for problem resolution, problem reproduction and escalation. - Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement. - Be a fast learner and keep pace with newer technologies Mandatory Skills: - Support for Juniper s M/T/Mx/PTX/ACX series products. - Excellent verbal and written communication, presentation, and customer handling skills. - Ability to logically troubleshoot complex and high impact problems. - Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers - In-depth knowledge of the following: IP Packet flow, OSI layers Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS , RIP) Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP) - Understanding / Exposure / Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN MPLS Traffic Engineering, LDP, RSVP Multicast technologies NG-MVPN, PIM Perl/Unix/Expect scripting Requirements : Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks. Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks. Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have). Preferred Certifications : - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP