Technical Support Engineer – Italian

Job Description

Job title: Technical Support Engineer – Italian Location: Mauritius Education Qualification: School Certificate or Higher School Certificate No of openings: 10 Roles & Responsibilities/ Job Description Provide support through Voice, Chat, Email & remote assistance (universal agent) Provide WOW customer experience Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into the system Ability to follow processes, meet and exceed KPIs Identify and escalate priority issues Case/Ticket documentation Adhering to standard operating procedures required by the process and organization Awareness of relevant service levels Required Skills School Certificate or Higher School Certificate 6 months to 1-year experience. Italian Proficiency Language Native or near-native speaker Good understanding of French and English languages Excellent verbal and written communication skills Customer service orientation Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Italian Language Proficiency level?(Required) NativeProfessionalBasic Do you have a high school certificate or higher School Certificate?(Required) YesNo Do you have customer service experience working in a call centre environment?(Required) YesNo How many years of experience do you have working as a Customer Service Representative?(Required) 0-12 Monthsmore than 12+ Months Are you flexible working in shifts?(Required) YesNo Flexibility to work any hours between?(Required) 8.00 AM – 8.00 PM EST8.00 PM – 8.00 AM EST Are you willing to work on Holidays?(Required) YesNo Current Location(Required) Attach Resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less