Job title: Customer Service Representative B2B Location: Temple, TX Education: HS Diploma or GED No of Openings: 80 Job Summary B2B Customer Service Sales Representatives handle incoming calls to assist Business Telecommunication Customers with requests and questions on all services offered while handling incoming sales inquiries, providing information about our telecommunications products and services, and assisting customers in making informed purchasing decisions, This role requires effective communication skills, professionalism, business acumen, passion for sales, and a commitment to delivering exceptional customer experiences, Responsibilities Handle a variety of incoming calls addressing complex business customersquestions and concerns to provide a quick resolution and positive customer experience Engage with customers to understand their needs, answer questions, and provide product recommendations, Educate customers about our telecommunications products and services, including internet, phone / wireless, and TV packages, Present pricing, promotions, and available options to customers in a clear and compelling manner, Assist customers in selecting the most suitable products or services based on their requirements and preferences, Process sales orders accurately and efficiently using our sales tools, Follow up with customers to ensure satisfaction, address any concerns, and encourage upselling or cross-selling opportunities, Meet or exceed individual and team sales targets, conversion rates, and customer satisfaction metrics, Adhere to program key performance indicators such as: schedule adherence, average handle and wrap time, various conversion rates for telecommunications products, attendance policy Qualifications Minimum HS Diploma or GED, some College preferred Minimum of 6 months of call center experience or relevant sales experience, 1 year highly preferred Above average job stability Customer service, inbound retention, inbound sales, and telecommunications experience in a call center setting highly preferred Excellent verbal and written communication skills, with the ability to engage and build rapport with customers effectively, Strong sales aptitude and persuasive abilities, with proven testimonials on meeting or exceeding sales targets, Familiarity with telecommunications products and services, including internet, phone / wireless, and TV offerings, Above average computer skills and ability to navigate complex call center systems Proficiency in using sales tools to manage customer interactions and track sales performance, Exceptional customer service skills, with a focus on delivering positive experiences and resolving customer issues promptly, Ability to work independently and as part of a team in a fast-paced, high-volume environment, Must be willing to work full time onsite during dayshift, early evening, weekend, and Holiday hours of operation, Must pass pre-employment assessment testing and required background checks Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Do you have a high school diploma(Required) YesNo Do you have customer service experience / Sales working in a call center environment(Required) YesNo How many years of experience do you have working as a Customer Service Representative(Required) 0-6 Monthsmore than 6+ Months Are you flexible working in shifts(Required) YesNo Flexibility to work any hours between(Required) 00 AM 8 Do you have prior telecommunications or sales experience(Required) YesNo Current Location(Required) Are you willing to commute to Temple, TX on daily basis (Required) YesNo Attach Resume(Required) Accepted file types: pdf, docx, doc, Max file size: 10 MB, ?

Job title: Customer Service Representative – B2B Location: Temple, TX Education: HS Diploma or GED No of Openings: 80 Job Summary B2B Customer Service Sales Representatives handle incoming calls to assist Business Telecommunication Customers with requests and questions on all services offered while handling incoming sales inquiries, providing information about our telecommunications products and services, and assisting customers in making informed purchasing decisions. This role requires effective communication skills, professionalism, business acumen, passion for sales, and a commitment to delivering exceptional customer experiences. Responsibilities Handle a variety of incoming calls addressing complex business customers’ questions and concerns to provide a quick resolution and positive customer experience Engage with customers to understand their needs, answer questions, and provide product recommendations. Educate customers about our telecommunications products and services, including internet, phone / wireless, and TV packages. Present pricing, promotions, and available options to customers in a clear and compelling manner. Assist customers in selecting the most suitable products or services based on their requirements and preferences. Process sales orders accurately and efficiently using our sales tools. Follow up with customers to ensure satisfaction, address any concerns, and encourage upselling or cross-selling opportunities. Meet or exceed individual and team sales targets, conversion rates, and customer satisfaction metrics. Adhere to program key performance indicators such as: schedule adherence, average handle and wrap time, various conversion rates for telecommunications products, attendance policy Qualifications Minimum HS Diploma or GED, some College preferred Minimum of 6 months of call center experience or relevant sales experience, 1 year highly preferred Above average job stability Customer service, inbound retention, inbound sales, and telecommunications experience in a call center setting highly preferred Excellent verbal and written communication skills, with the ability to engage and build rapport with customers effectively. Strong sales aptitude and persuasive abilities, with proven testimonials on meeting or exceeding sales targets. Familiarity with telecommunications products and services, including internet, phone / wireless, and TV offerings. Above average computer skills and ability to navigate complex call center systems Proficiency in using sales tools to manage customer interactions and track sales performance. Exceptional customer service skills, with a focus on delivering positive experiences and resolving customer issues promptly. Ability to work independently and as part of a team in a fast-paced, high-volume environment. Must be willing to work full time onsite during dayshift, early evening, weekend, and Holiday hours of operation. Must pass pre-employment assessment testing and required background checks Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Do you have a high school diploma?(Required) YesNo Do you have customer service experience / Sales working in a call center environment?(Required) YesNo How many years of experience do you have working as a Customer Service Representative?(Required) 0-6 Monthsmore than 6+ Months Are you flexible working in shifts?(Required) YesNo Flexibility to work any hours between?(Required) 8.00 AM – 8.00 PM EST8.00 PM – 8.00 AM EST Do you have prior telecommunications or sales experience?(Required) YesNo Current Location(Required) Are you willing to commute to Temple, TX on daily basis ?(Required) YesNo Attach Resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less

Job title: Technical Support Engineer – German Location: Mauritius Education Qualification: School Certificate or Higher School Certificate No of openings: 10 Roles & Responsibilities/ Job Description Provide support through Voice, Chat, Email & remote assistance (universal agent) Provide WOW customer experience Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into the system Ability to follow processes, meet and exceed KPIs Identify and escalate priority issues Case/Ticket documentation Adhering to standard operating procedures required by the process and organization Awareness of relevant service levels Required Skills School Certificate or Higher School Certificate 6 months to 1 year experience German Proficiency Language Native or near-native speaker Good understanding of French and English languages Excellent verbal and written communication skills Customer service orientation Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) German Language Proficiency level?(Required) NativeProfessionalBasic Do you have a high school certificate or higher School Certificate?(Required) YesNo Do you have customer service experience working in a call centre environment?(Required) YesNo How many years of experience do you have working as a Customer Service Representative?(Required) 0-12 Monthsmore than 12+ Months Are you flexible working in shifts?(Required) YesNo Flexibility to work any hours between?(Required) 8.00 AM – 8.00 PM EST8.00 PM – 8.00 AM EST Are you willing to work on Holidays?(Required) YesNo Current Location(Required) Attach Resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less

Job title: Technical Support Engineer – Italian Location: Mauritius Education Qualification: School Certificate or Higher School Certificate No of openings: 10 Roles & Responsibilities/ Job Description Provide support through Voice, Chat, Email & remote assistance (universal agent) Provide WOW customer experience Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into the system Ability to follow processes, meet and exceed KPIs Identify and escalate priority issues Case/Ticket documentation Adhering to standard operating procedures required by the process and organization Awareness of relevant service levels Required Skills School Certificate or Higher School Certificate 6 months to 1-year experience. Italian Proficiency Language Native or near-native speaker Good understanding of French and English languages Excellent verbal and written communication skills Customer service orientation Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Italian Language Proficiency level?(Required) NativeProfessionalBasic Do you have a high school certificate or higher School Certificate?(Required) YesNo Do you have customer service experience working in a call centre environment?(Required) YesNo How many years of experience do you have working as a Customer Service Representative?(Required) 0-12 Monthsmore than 12+ Months Are you flexible working in shifts?(Required) YesNo Flexibility to work any hours between?(Required) 8.00 AM – 8.00 PM EST8.00 PM – 8.00 AM EST Are you willing to work on Holidays?(Required) YesNo Current Location(Required) Attach Resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less

Position Title: Customer Service Representative Location: Romania Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs Experience Minimum 6 months -1 year of demonstrated customer service-oriented experience Functional Skills High level Integrity, understand & abide by our business practices Willingness to learn (LOB specific product/service, policies & processes), execute and improve Ability to effectively navigate through desktop tools, applications and websites Basic Knowledge on MS Office Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing Ability to utilize various documentary and personnel resources to craft case-specific action plans Ability to work with a sense of urgency Ability to spot and report areas for continuous process improvement This role is temporarily remote due to COVID-19. You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9) Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred. Soft Skills Must possess excellent oral and written communication skills in German/French/Italian + English Ability to express precisely and with clarity Excellent listening & Probing Skills Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused Ability to express empathy and exhibit a desire to help others Provide case handling that is unique and based on each individual customer’s specific needs and schedule Ability to de-escalate difficult customer issues to full resolution Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology Ability to handle high volume of tikets, phone calls, and chats. Being a true team player is a must. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Apply If you are from Romania Only(Required) Yes No Attach resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less

Job title : Network Security Engineer – L2 Location : Hyderabad / Chennai Experience : 3 to 5 Years Education Qualification : Any Graduate (Must) No of Openings : 12 Roles And Responsibilities Ability to communicate with tech-savvy clients using perfect written and spoken English; Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail; Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates; Help resolve software and technical questions for the client efficiently and effectively; Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution; Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues. Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate; Partner with technical support team members on various strategic projects when needed; Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status. Technical Skills 3 to 5 years relevant experience Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler; Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Are you a Graduate?(Required) YesNo Do You Have Experience In Ipsec And SSL VPN(Required) YesNo How many years of experience do you have working as a Network Security Engineer?(Required) 0-12 months1-2 yearsMore than 2 years Are you flexible working in night shifts?(Required) YesNo Have you worked with Wireshark?(Required) YesNo Are you willing to work on Holidays?(Required) YesNo Notice Period?(Required) Immediate joiner30 days60 days90 days Current Location(Required) Attach Resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less