Technical Support Engineer (EMEA Generalist)

As a Level 1 Technical Support Engineer at Vonage, your role is crucial in delivering first-class support to the rapidly growing customer base. You will be part of the API Support group, where your technical savviness and superior customer relationship skills will be put to the test. Your passion for learning and problem-solving will be key in ensuring that every customer issue is addressed promptly and effectively. Key Responsibilities: - Provide customers with lightning-fast response and resolution times, ensuring they are delighted with the Vonage service. - Triage support requests via email, phone, and chat to prioritize and address customer issues efficiently. - Communicate effectively with customers and internal stakeholders, demonstrating excellent verbal and written communication skills. - Collaborate with cross-functional teams to expedite ticket resolution and provide a seamless support experience. - Capture knowledge to empower customers who prefer self-service issue resolution. Qualifications Required: - Bachelor's Degree in Computer Science. - 1-2 years of Technical Support experience in the telecommunications or technology sectors. What You'll Bring: - Excellent situational awareness skills for customer and task prioritization. - Strong communication skills, both verbal and written, to engage effectively with customers. - Proactive and customer-focused attitude to deliver exceptional support. - Ability to quickly learn processes and product fundamentals to address customer inquiries efficiently. Additional Company Details: Vonage has established a global reputation for excellence in customer support, driven by individuals like you who are dedicated to providing top-notch technical assistance. Join our team and become an integral part of creating loyal advocates for our company through exceptional customer experiences. Preferred: - Experience in Level 1 or 2 Technical Support. - Familiarity with working with APIs and/or SDKs.,