Technical Support Engineer - Electronics / Electrical

**Job Description:** As a Technical Customer Support Engineer, your role will involve providing world-class service, handling inquiries, and enhancing customer experience. You will be the primary customer contact, delivering exceptional service and handling inquiries, complaints, and escalating issues as needed. It is important to stay updated on company products, services, and trends to assist with product setup, troubleshooting, orders, and returns. **Key Responsibilities:** - Act as the primary customer contact, delivering exceptional service - Handle inquiries, complaints, and escalate issues as needed - Stay updated on company products, services, and trends - Identify and recommend improvements for customer experience - Assist with product setup, troubleshooting, orders, and returns - Maintain accurate customer records in the database - Follow up with customers post-purchase for satisfaction - Generate reports on customer satisfaction and improvements - Train new customer service representatives if needed - Participate in team meetings and improvement initiatives **Qualifications & Skills:** - Education: Diploma/ degree in Electrical/ Electronics field preferred - Experience: Experience in customer service or a related field - Skills: Excellent communication, problem-solving, and multitasking skills - Technical Proficiency: Proficiency in customer service software and Microsoft Office - Mindset: Strong organizational skills and a customer-centric mindset If you are passionate about customer satisfaction and looking for a role where you can make a difference in customer experience, apply now. (Note: Omitting additional details of the company as it was not mentioned in the provided job description),