Technical Support Engineer

As a Technical Support Engineer at our company, you will play a crucial role in providing enterprise-level support to customers. Your primary responsibility will be to research, diagnose, troubleshoot, and resolve issues to ensure client satisfaction. **Key Responsibilities:** - Install, configure, monitor, and maintain computer applications and networks - Configure operating systems - Prioritize and manage workflow while resolving network-related issues - Diagnose and troubleshoot issues by thoroughly questioning customers - Design computer systems to meet organizational or client requirements - Stay updated on changing and emerging technologies - Act as the first point of contact for clients regarding their computer systems and equipment - Track user system issues until resolution within agreed timelines - Resolve complex problems and provide clear instructions through various communication channels - Follow standard procedures to escalate and resolve issues internally - Provide prompt and accurate feedback to customers - Ensure proper logging of all issues - Follow up with clients to confirm proper system functionality post-troubleshooting - Document technical knowledge in the database - Train individuals on system usage - Monitor technical system performance daily - Assist in deploying new software or hardware systems **Qualifications Required:** - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role - Hands-on experience with Windows/Linux/Mac OS environments - Good understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (e.g., Zendesk) - Excellent problem-solving and communication skills - Ability to provide step-by-step technical assistance, both written and verbal - BS degree in Information Technology, Computer Science, or relevant field Join our team and contribute your technical expertise to address client needs effectively and efficiently. As a Technical Support Engineer at our company, you will play a crucial role in providing enterprise-level support to customers. Your primary responsibility will be to research, diagnose, troubleshoot, and resolve issues to ensure client satisfaction. **Key Responsibilities:** - Install, configure, monitor, and maintain computer applications and networks - Configure operating systems - Prioritize and manage workflow while resolving network-related issues - Diagnose and troubleshoot issues by thoroughly questioning customers - Design computer systems to meet organizational or client requirements - Stay updated on changing and emerging technologies - Act as the first point of contact for clients regarding their computer systems and equipment - Track user system issues until resolution within agreed timelines - Resolve complex problems and provide clear instructions through various communication channels - Follow standard procedures to escalate and resolve issues internally - Provide prompt and accurate feedback to customers - Ensure proper logging of all issues - Follow up with clients to confirm proper system functionality post-troubleshooting - Document technical knowledge in the database - Train individuals on system usage - Monitor technical system performance daily - Assist in deploying new software or hardware systems **Qualifications Required:** - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role - Hands-on experience with Windows/Linux/Mac OS environments - Good understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (e.g., Zendesk) - Excellent problem-solving and communication skills - Ability to provide step-by-step technical assistance, both written and verbal - BS degree in Information Technology, Computer Science, or relevant field Join our team and contribute your technical expertise to address client needs effectively and efficiently.