Technical Support Engineer-Cybersecurity- Hybride

Technical Support Engineer (L1) – Cybersecurity
Location: Viman Nagar, Pune (Hybrid: 3 days WFO, 2 days WFH)
Experience: 5+ Years
Rotational ShiftContact us- 7876212244

We need experts in server-side troubleshooting.

Required Skills & Experience:

• Good understanding of Windows networking concepts.
• Knowledge of networking (preferably with exposure to CCNA-level concepts).
• Ability to differentiate between network-related and system-related issues.
• Hands-on experience or strong knowledge of Virtual Machines (VMs), including maintenance and troubleshooting.
• Experience in providing technical support to American or global customers in an IT support environment.
• Exposure to Windows or Linux system administration (Windows preferred).
• L1 level troubleshooting skills for day-to-day issues related to infrastructure and virtual environments.
• Ability to analyze problems, identify root causes, and resolve issues independently.
• Experience in managing a volume ticketing environment
• Basic understanding of MDR (Managed Detection & Response) is a plus but not mandatory.
• Strong overall IT troubleshooting experience with a focus on proactive problem-solving.
• Incident Management – Ticketing Tools

Job Types: Full-time, Permanent

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Shift:

• Rotational shift
• US shift

Work Days:

• Monday to Friday

Experience:

• Technical Support Engineer (L1) – Cybersecurity: 5 years (Required)

Location:

• Pune, Maharashtra (Required)

Work Location: In person