Technical Support Engineer

Job Description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations Since 2011, our mission hasnt changed "” were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward Were also a mission-driven company We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other Ready to join a mission that mattersThe future of cybersecurity starts with you. About The Role As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally focusing on multiple security product offerings The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success. What Youll Do As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers 24x7 globally. Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates. Demonstrate ownership of customers concerns assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers. Communicate effectively with internal and external stakeholders Collaborate with them to resolve customer escalations quickly. Work with Product experts/Engineering to fix bugs or enhance product features. Manage time and work to meet or exceed operational goals. Learn cutting edge technologies and new product features Create/Share Knowledge articles and contribute to mentoring/training efforts. May be scheduled to work on shifts/holidays as per the business requirement. What Youll Need 3-8 years experience in Product Technical support role supporting Global enterprise customers Outstanding oral and written communication skills. Customer focus Analytical thinking and Logical troubleshooting aptitude. Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments. Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments Siem/Soar Bonus Points: Hands on experience working on log management tool that offers self-hosted options & leverages kafka and/or containers Strong Skills in container administration & orchestration Good understanding of Regex & any query language. Certifications in SIEM/SOAR platforms would be a plus Identity Management Hands on experience in Windows Servers/Active Directory, MFA. Experience with Identity Protection and Zero Trust solutions Excellent knowledge of authentication protocols Kerberos, LDAP, NTLM, SAML Good understanding of TCP/IP and troubleshoot network issues using Wireshark/PCAP analysis. Operational understanding of networking devices such as Routers, Switches and Firewalls would be a plus. Cloud Technologies Experience working and troubleshooting in a SaaS cloud environment. Proven experience debugging and troubleshooting customer facing API/REST interfaces at both the JSON/HTTPS browser/client side and server-side web service termination, but also navigating within the backend cloud architecture which is responsible for fielding the request. Good understanding of SaaS components and large-scale databases like Cassandra, Kafka, Elasticsearch, Splunk, etc, and the role that they play within a cloud service. Familiarity with cloud orchestration tools like Docker, Kubernetes, etc Certification in any common Cloud platforms would be a plus. Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role s, geographic neighbourhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified„¢ across the globe CrowdStrike is proud to be an equal opportunity employer We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Show more Show less