Technical Support Engineer Cloud

We are seeking a Technical Support Engineer Cloud to join our team in India. In this role, you will provide exceptional technical support for our cloud-based solutions, assisting customers with their inquiries and troubleshooting issues to ensure optimal performance and customer satisfaction.

Responsibilities

• Provide technical support for cloud-based applications and services.
• Troubleshoot and resolve customer issues related to cloud technologies.
• Assist customers in the deployment and configuration of cloud solutions.
• Document and track support issues using ticketing systems.
• Collaborate with product and engineering teams to improve service reliability and performance.
• Educate customers on best practices for cloud usage and optimization.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong understanding of cloud computing concepts (AWS, Azure, Google Cloud).
• Familiarity with virtualization technologies (VMware, Hyper-V).
• Basic knowledge of networking concepts (DNS, TCP/IP, VPN).
• Experience with scripting languages (Python, Bash) is a plus.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills, both written and verbal.