Technical Support Engineer Cloud

0 - 3 years

4 - 8 Lacs

Posted:4 months ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Technical Support Engineer Cloud to join our team in India. In this role, you will provide exceptional technical support for our cloud-based solutions, assisting customers with their inquiries and troubleshooting issues to ensure optimal performance and customer satisfaction.

Responsibilities

  • Provide technical support for cloud-based applications and services.
  • Troubleshoot and resolve customer issues related to cloud technologies.
  • Assist customers in the deployment and configuration of cloud solutions.
  • Document and track support issues using ticketing systems.
  • Collaborate with product and engineering teams to improve service reliability and performance.
  • Educate customers on best practices for cloud usage and optimization.

Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Strong understanding of cloud computing concepts (AWS, Azure, Google Cloud).
  • Familiarity with virtualization technologies (VMware, Hyper-V).
  • Basic knowledge of networking concepts (DNS, TCP/IP, VPN).
  • Experience with scripting languages (Python, Bash) is a plus.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills, both written and verbal.

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