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Technical Support Engineer

Technical Support Engineer

CIEL HR

2 - 4 years

1 - 5 Lacs

Bengaluru

Posted:18 hours ago| Platform:

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Skills Required

inventory status reports Customer Service Return Material Authorization Technical Support RMA fulfillment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Create Return Material Authorizations (RMA) requests in AMD systems (or another system of AMDs choice) including the registration of all products contained in the claim. ii. Perform Upgrades to out of Stock RMA fulfillments. iii. Update customer details in AMD system (or another system of AMD’s choice) based on the content provided by customer in service request submitted through RMA web form or warehouse change request though email (hereinafter “warranty service request”). iv. Provide email/ phone responses to warranty service request in the languages set forth in Section 4. (b) below. All email responses other than English will be provided strictly in the template format provided by AMD. v. Transfer/assign warranty service request to other regional GCC teams for further correspondence in local language or technical support advice. vi. Handle all warranty related warehouse escalations vii. Provide AMD with daily warranty and inventory status reports Preferred candidate profile

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CIEL HR

www.cielhr.com

Human Resources

Noida

51-200 Employees

906 Jobs

Key People

Ranjeet K. Sethi

Founder & CEO
Poonam Mehta

Head HR Consulting
Deepak Kumar

Senior HR Consultant

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