Req ID: 79066 Location: Hyderabad, Telangana, India In our ‘ always on ’ world, we believe it’s essential to have a genuine connection with the work you do. Position Title: Senior Application Developer, Web Work Location : Hyderabad General Summary Develop with internet, intranet, or extranet-based web applications for internal and/or external clients. Design applications that are used to automate distributed business functions, provide internal and external knowledge sharing, and/or develop a community with customers and suppliers. Design, prototype, develop and implement web and mobile applications. Duties & Responsibilities Use experience with a variety of technologies to lead internal and external clients with Internet-, intranet-, or extranet-based applications, including but not limited to Azure, .NET, Java, HTML, IIS, SharePoint, multimedia applications, database interactions (SQL Server) and data modelling tools. Build applications using the Internet and Windows Development tools. Provide written design documents, conduct unit tests, and participate in quality assurance testing. Manage, develop, integrate, and implement related application components, including front-end development, server-side development, and database integration. Play a direct role in programming, maintenance, technical support, documentation and administration of the applications. Establish and communicate standards to manage cost and ensure continuity of applications. Experience with data storage, retrieval, and manipulation. Experience with programming languages and concepts such as Microsoft .NET Framework, C#, ASP.NET Web Forms, Azure, Web Services, MVC, ADO.NET, Coveo, Optimizely, HTML/XML, Bootstrap Framework, JQuery, JavaScript, and CSS. Experience with Microsoft SQL Server database objects and Transact-SQL. Experience with Azure development, Web API Related Education & Experience Bachelor’s in a related curriculum, such as Information Systems, with: 3-6 Years of Related Experience, including 2+ years of strong and broad business experience and/or 3+ years of direct programming experience (Web, Mobile, Collaboration, Data) Skills Required Core Competencies: Demonstrated competencies in physical, mental, and interpersonal skills. Quick learner, motivated self-starter, and effective team player. High integrity, trustworthy, customer-focused, and driven for results. Ability to learn quickly and follow solid process management practices. Communication And Collaboration Excellent customer service, interpersonal, communication, and team collaboration skills. Strong verbal and written communication abilities. Collaborate with cross-functional teams to gather requirements, design solutions, and deliver high-quality applications. Provide technical guidance and mentorship to junior developers. Technical Skills Design, develop, and maintain web applications using ASP.NET C#. Implement and manage cloud-based solutions using Microsoft Azure, including App Services, Azure Functions, and Azure SQL. Develop and optimise SQL queries, stored procedures, and database structures to enhance application functionality. Experience working with Coveo and Optimizely to implement intelligent search solutions, develop and maintain content management systems and integrate both technologies for seamless search and content experiences. Utilise Azure Blob Storage, Azure Key Vault, and Azure Logic Apps for secure and efficient data management. Leverage Entity Framework or other ORM tools for seamless database interaction. Manage and deploy applications using Azure DevOps or other CI/CD tools to streamline development workflows. Write clean, maintainable, scalable code, incorporating TypeScript for frontend development. Troubleshoot and resolve issues across the application stack, ensuring optimal performance and reliability. Strong understanding of Agile methodologies and version control systems like Git. Stay updated with the latest technologies and best practices in web development. Why CommScope CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology, enabling game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for tomorrow's needs. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next, come connect to your future at CommScope. CommScope is an equal opportunity employer (EEO) that includes people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo Learn more about how we're on a quest to connect the future and build what's next. Show more Show less

SENIOR PRODUCT MARKETING MANAGER Bangalore, India About The Job In our ?always onworld, we believe its essential to have a genuine connection with the work you do, For the hard-working people in the world's most demanding industries, a ?good enough? network isnt good enough They need networks that meet their organizations exacting needs RUCKUSbuilds and delivers purpose-driven networks that perform in the tough environments of the industries we serve Together with our trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who are counting on them, There's no better time than this to join RUCKUS's growing Product Marketing team to be part of our AI/ML-driven wired, Wi-Fi, Cloud and IoT products and solutions, Show us your product marketing skills we will provide you with lots of opportunities to flex your muscles and grow at the same time, How You Will Help Us Connect The World Develop messaging and positioning for your products Develop and execute go-to-market strategy and tactics Employ and execute against product marketing best practices across the entire product lifecycle, from strategy (pre-launch), to execution (launch), to growth (post-launch) Follow a comprehensive marketing launch process for your products Create and update for your product area product and competitive collateral that is well-written, error-free and timely Define and execute against an ongoing content plan to address all phases of the sales funnel and to enable sales and channel partners to sell more effectively Establish and ensure consistent messaging across all content types for your products Enable sales and channel partners by developing and deploying sales and channel enablement collateral Publicly and effectively represent your products with analysts, press, partners, end customers and the public Effectively coordinate with others in multiple organizations to contribute to the achievement of the above Work closely with corporate and field marketing, you will further ensure successful awareness, consideration and purchase campaigns in all of their forms, Act as a key spokesperson with industry analysts and media for your products Required Qualifications Proven ability to fulfill the above requirements for one or more IoT/OT, Wi-Fi, or cloud-managed networking products or product families Demonstrated ability and established reputation for extraordinary written and oral communications Demonstrated ability to speak effectively and convincingly in public settings Demonstrated ability to effectively lead and coordinate with others outside of your immediate department Demonstrated expertise in all facets of product marketing Keen attention to details ?Glass is half full? attitude Passion for and curiosity about IoT/OT, Wi-Fi, and cloud-managed networking technologies Ability to travel domestic and international ~ 25% Technical undergraduate degree and 8+ years of prior experience in any one or more of these Product Marketing, Product Management, Technical Marketing, Pre-sales Engineering in any of the following: networking/cloud/security Willingness to share publicly available work samples of various product marketing collateral This role requires flexibility to work in U S time zones on a need basis, depending on business requirements,

Req ID: 79129 Location: Salcette, Goa, India In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. How You'll Help Us Connect The World Due to continuous growth, CommScope is are looking for a Shared Services Specialist to join our Goa Team. As a Specialist, HR Shared Services you will be responsible to validate and approve all NAR & CALA personnel and organizational changes in Employee Central (EC) system through workflow as well as organizational structure data changes. This role will support Regional HR team members and employee requests of NAR and CALA region. Duties & Responsibilities Validate and approve all employee data changes by accurately processing personnel and organizational transactions in a timely manner. Work with vendors, subject matter experts, HR Business partners, local HR Maintains a case tracking system to keep record of transactions for all customers. Escalates any EC or other complex issues to Manager, HR Shared Services or appropriate Center of Excellence. Provide feedback and input from cases to team members or Supervisor to be evaluated and added to department knowledge base, SOP and training documents when applicable. Prepare and issue employee and employment-related letters. Participate in activities designed to improve customer satisfaction and business performance To be a part of different projects pertaining to transition of additional activities from Local HR. Work closely with HR to understand their requirement and current process to evaluate processes before transitioning. Assists with system testing and validation when required. Participates in training on NAR/CALA regional personnel records maintenance for applicable countries. Support reporting requests as required and any other task requested by the management. Skills Required Knowledge/experience on processes and procedures of NAR/CALA region is preferred. A strong understanding of human resources policies, procedures, and benefits is required. Microsoft Office Tools (Excel, PowerPoint, and Word), typing proficiency and experience in help desk applications, database reporting and SAP/HRIS/ Success Factors experience is preferred. Motivation, strong communication, dedication to quality, action oriented, problem solving, great teammate, and outstanding customer service skills are a must. Excellent interpersonal and communication skills Ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines. Must possess analytical and problem solving ability, independent thinking, decision making and organizational skills. Willingness to rotate schedule, as needed. Qualification & Experience Bachelor’s or master’s degree in business administration with specialization in HR. Must have a minimum of one to three(1-3) years’ experience in customer service or human resources with at least one (1) year in human resources. Working knowledge of HRIS and/or MS Excel and the formula and analytical and data management functions, experience in Help Desk applications. Experience of working on SAP SF Employee Central / ERP software / HCM system. You Will Excite Us If You Have Have experience on processes of NAR/CALA region. And, experience of working on SAP SF Employee Central / ERP software / HCM system. What Happens After You Apply Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US Why CommScope CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo Learn more about how we're on a quest to connect the future and build what's next. Show more Show less

Req ID: 78957 Location: Bangalore, Karnataka, India In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. CommScope is looking to add a Technical Support Engineer to join our team. How You'll Help Us Connect the World The Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Required Qualifications For Consideration Be the first technical point of contact for the customer Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases Work closely with SE teams internally on larger networks and more sophisticated issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Advise and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (critical issue) of cases that require sophisticated technical investigation by the LTE Team Manage customer expectation and make sure customer is receiving the highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge Strict alignment to Service Level Agreement important metrics Understand the SLA’s and work/align style of working towards meeting them KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Critical issue %, KB Contribution You Will Excited Us If You Have Minimum of 2 years of customer support experience in IP networks, WiFi or related environment. Data networking is required, Wireless networking experience is desired. Preferably worked as an engineer TAC Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams Good understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS Good understanding and solving skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS Good understanding of RF transmission and antenna behavior Technical expertise in fixing and resolving sophisticated Layer 2/3 and/or wireless issues in multi-vendor environments Experience providing support to advise customers, resellers, and field personnel in resolving company product related issues Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Proficient with analyzing data traces from protocol analyzers such as Wireshark Hands on experience on protocol analyzers tools such as Wireshark, Ethereal, Ruckus Wireless Products, Ethernet switching, Routing and Data Centers, Wi-Fi solutions, Multi-tenant solutions, Hotspot services, IOT solutions. Bachelor or diploma in a computer related field or equivalent work experience Experience Considered Favorably Experience with Wireless survey tools like Ekahau Solid Understanding of Salesforce and JIRA. Multiple language skills Experience working with Linux Experience working in (or with) a vendor Relevant industry accreditations/certifications: CWNA, CCNA, CCNP, JNCIA, JNCIS Communication/work Style Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Strong interpersonal skills with a focus on customer satisfaction A belief in ownership Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to details Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Work Schedule: Monday through Friday or ‘staggered work week’, i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required. What Happens After You Apply Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US Why CommScope? CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. www.ruckusnetworks.com If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com Learn more about how we're on a quest to connect the future and build what's next. Show more Show less

Req ID: 79195 Location: Hyderabad, Telangana, India In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Due to continuous growth, CommScope is looking to hire Analyst, IT Service Desk to be based at our site in Hyderabad . The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. How You'll Help Us Connect The World Delivering 24x7x365 IT support, working in rotating shifts. Diagnose and troubleshoot hardware, software, network, and application-related issues. Manage user accounts, permissions, and access control. Leverage ITIL best practices to ensure smooth incident and request management. Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking. Document service requests, applied fixes, and resolutions in the ticketing system. Support critical incidents, automation initiatives, and process improvements. Assist with onboarding new users, training, and Service Desk knowledge management. Participate in problem management, audits, reporting, and quality control efforts. Ensure customer satisfaction through effective communication and problem-solving. Required Qualifications For Consideration Bachelor’s Degree: Preferably with 3+ years of experience in IT support or help desk environments. Experience in IT troubleshooting (hardware, software, networking, mobile devices). Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). Strong communication skills, critical thinking, and customer-focused problem-solving. Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. ITIL Foundation certification (preferred) and experience following ITIL best practices. Ability to work independently and collaboratively in a global IT support team. Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills and excellent communication. What Happens After You Apply Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US Why CommScope? CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…..come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. Learn more about how we're on a quest to connect the future and build what's next. Show more Show less

Req ID: 79198 Location: Hyderabad, Telangana, India In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Due to continuous growth, CommScope is looking to hire Analyst, IT Service Desk to be based at our site in Hyderabad . The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. How You'll Help Us Connect The World Delivering 24x7x365 IT support, working in rotating shifts. Diagnose and troubleshoot hardware, software, network, and application-related issues. Manage user accounts, permissions, and access control. Leverage ITIL best practices to ensure smooth incident and request management. Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking. Document service requests, applied fixes, and resolutions in the ticketing system. Support critical incidents, automation initiatives, and process improvements. Assist with onboarding new users, training, and Service Desk knowledge management. Participate in problem management, audits, reporting, and quality control efforts. Ensure customer satisfaction through effective communication and problem-solving. Required Qualifications For Consideration Bachelor’s Degree: Preferably with 3+ years of experience in IT support or help desk environments. Experience in IT troubleshooting (hardware, software, networking, mobile devices). Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). Strong communication skills, critical thinking, and customer-focused problem-solving. Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. ITIL Foundation certification (preferred) and experience following ITIL best practices. Ability to work independently and collaboratively in a global IT support team. Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills and excellent communication. What Happens After You Apply Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US Why CommScope? CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…..come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com Learn more about how we're on a quest to connect the future and build what's next. Show more Show less

PRODUCT MARKETING MANAGER Bangalore, India About The Job In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. For the hard-working people in the world's most demanding industries, a “good enough” network isn’t good enough. They need networks that meet their organization’s exacting needs. RUCKUS® builds and delivers purpose-driven networks that perform in the tough environments of the industries we serve. Together with our trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who are counting on them. There's no better time than this to join RUCKUS's growing Product Marketing team to be part of our AI/ML-driven wired, Wi-Fi, Cloud and IoT products and solutions. Show us your product marketing skills we will provide you with lots of opportunities to flex your muscles and grow at the same time. Owned the end-to-end Product Marketing strategy and execution for a product or product line, going beyond utilizing existing assets to developing original positioning, messaging, go-to-market plans, and customer engagement strategies is key for this role. How You Will Help Us Connect The World Develop messaging and positioning for your products Develop and execute go-to-market strategy and tactics Employ and execute against product marketing best practices across the entire product lifecycle, from strategy (pre-launch), to execution (launch), to growth (post-launch) Follow a comprehensive marketing launch process for your products Create and update for your product area product and competitive collateral that is well-written, error-free and timely Define and execute against an ongoing content plan to address all phases of the sales funnel and to enable sales and channel partners to sell more effectively Establish and ensure consistent messaging across all content types for your products Enable sales and channel partners by developing and deploying sales and channel enablement collateral Publicly and effectively represent your products with analysts, press, partners, end customers and the public Effectively coordinate with others in multiple organizations to contribute to the achievement of the above Work closely with corporate and field marketing, you will further ensure successful awareness, consideration and purchase campaigns in all of their forms. Act as a key spokesperson with industry analysts and media for your products Required Qualifications Proven ability to fulfill the above requirements for one or more IoT/OT, Wi-Fi, or cloud-managed networking products or product families Demonstrated ability and established reputation for extraordinary written and oral communications Demonstrated ability to speak effectively and convincingly in public settings Demonstrated ability to effectively lead and coordinate with others outside of your immediate department Demonstrated expertise in all facets of product marketing Keen attention to details “Glass is half full” attitude Passion for and curiosity about IoT/OT, Wi-Fi, and cloud-managed networking technologies Ability to travel domestic and international ~ 25% Technical undergraduate degree and 8+ years of prior experience in any one or more of these - Product Marketing, Product Management, Technical Marketing, Pre-sales Engineering in any of the following: networking/cloud/security Willingness to share publicly available work samples of various product marketing collateral This role requires flexibility to work in U.S. time zones on a need basis , depending on business requirements. Show more Show less

Req ID: 79146 Location: Goa, Goa, India Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity We are RUCKUS! In this 'always-on' world, we believe it's crucial to have a genuine connection with work you do. CommScope’s Venue and Campus segment incorporates Ruckus Networks, which focuses on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including - hospitality, education, smart cities, government, venues, service providers and more. We're looking for engineers to work with the Ruckus Cloud. This project offers interesting opportunities for building innovative services. We are looking for engineers who see the big picture, can span the breadth of the product, jump into the depths of different topics and bring fresh ideas into various areas. The mission of our team is to build the plumbing in the cloud infrastructure that makes the cloud services deployment simple and fast. For the cloud team it also includes aspects of large-scale system design, networking, security, configuration and automatic VM orchestration and many more areas. As a Staff cloud Engineer, you will be involved with our fast-paced releases. The role requires hands-on development. This role requires a good understanding of cloud-related technology, management platforms, networking, and Wi-Fi. Responsibilities Execute the cloud related project duties, providing as-needed hands-on technical support Develop reliable, readable and maintainable code and test cases. Making decisions on cloud platform characteristics, architecture and content Jumping into any and every area of work to help resolve issues Manage your own project priorities, deadlines and deliverables. Required Soft Skills Understanding the big picture and discerning its high-level details Ability to identify development dependencies Collaborate with team members to design the best solutions. Ability to grasp new, cutting-edge technologies, evaluate and test out alternatives Ability to quickly read, understand and explain technical topics to the team as well as senior management In general, the successful candidate needs a clear communicator with the ability to lead programs, identifying risks and clearly presenting inwards as well as upwards. This project involves development centers spanning multiple geographies and time zones A Vibrant, go getter and passionate. Minimum Qualifications Bachelor’s degree in computer science or another technical field or equivalent practical experience 7 to 11 years of relevant work experience in leading and technically handling projects Experience writing software, working on projects from cradle to grave, including the aspects of back-office integration In depth knowledge of user interface development tech stack and frameworks such as, HTML, CSS, JavaScript, ReactJS, Angular, Typescript, NodeJS, AJAX, etc. A level of design and business understanding to not compromise on business goals and design intents Preferred Qualifications Bachelor’s degree in a technical field Experience on projects in Cloud computing or Cloud-hosted services Excellent analytical, problem-solving, organizational, communication and interpersonal skills Experience with micro-frontend framework and distributed systems Experience with chrome developer tools, SASS, Github, Bitbucket, NPM/NVM Experience with Restful API’s and good understanding on JSON contracts. Participated in agile SCRUM teams and CICD Familiar with Linux environment. Technological familiarity with public/private/hybrid cloud, Openstack, GCE Why CommScope and Ruckus CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating 5G, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, magnificent connectivity, Cloud and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. Ruckus is a Business Unit within CommScope, passionate about delivering groundbreaking solutions to build a smarter, simpler, more connected world. At the heart of global connectivity are the engineers who write innovative software for our award-winning routing and switching products to bring the information quickly and effectively where needed. We are a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability. Learn more about how we're on a quest to connect the future and build what's next. Show more Show less

Req ID: 79261 Location: Bangalore, Karnataka, India Role Purpose Sr.Staff Technical Support Engineer , working in a fast-paced environment, the Sr.Staff Technical Support Engineer will be responsible for providing mostly for cases that are escalated by either by the customer / TSE or Senior TSE for various technologies in Ruckus Wireless products to our Enterprise customers. [ Key Operational Responsibilities Be the first Escalation point of contact for the customer and/or for the TAC TSEs Should posses the ability to manage critical (p1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage escalated cases Demonstrate mentorship ability by working with the TSE and Snr TSE on their backlog. Provide feedback of their performance to managers. Work closely with SE teams internally on larger networks and more complex issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Notify and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (escalation) of cases that require advanced technical investigation by the LTE Team Suggest improvements on product quality / features and be proactive in development of product Manage customer expectation and make sure customer is receiving highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge New hire training and OJT responsibilities is part of the role Understand the SLA’s and work/align style of working towards meeting them Participate in forums and Tektalk exchanges KRAs include: CSAT Active Backlog Aged Backlog Time to Resolve and Time to Close Escalation % KB Contribution Job Requirements Education level: B.Sc. or B.E degree in Computer Science, a related field, or equivalent work experience. Work Experience Minimum of 6-8 years of customer support experience in IP networks, WiFi or related environment. Wireless networking experience is mandatory. Working experience in TAC as an escalation engineer is mandatory. Certifications/Accreditations CWNA / CCNA is a mandatory CWNP (Or equivalent) is an advantage Key Competencies Customer Focus Drive for results Team Player Coaching and Feedback Technical Skills & Knowledge Good understanding of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc. CCNA / CWNA – Must or higher knowledge, CWSP would be a Plus Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies: Wireless Access Points Wireless Client Associations Wireless Controllers A very good understanding of RF transmissions & antenna behavior knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. Hands on experience on protocol analyzers tools such as Wireshark, Ethereal Ruckus Wireless Products Ethernet switching Routing and Data Centers Wifi solutions, Multi-tenant solutions, Hotspot services General Knowledge In The Following Areas Wireless industry and competing products Competitor Switching Products TCP/IP, WAN/LAN IOT Solutions Other Abilities Required Good problem solving and decision-making skills Ability to understand and analyze customer issues along with good troubleshooting skills Ability to communicate clearly and effectively with clients and peers Excellent written & verbal communication skills Excellent inter-personal and teamwork skills Self-driven, proactive, hardworking, team-player Encourages and accepts feedback Exposure of handling international customers Work Schedule Monday through Friday and weekend or overnight hours as required. Travel As required for NPI, PLM interactions etc., Learn more about how we're on a quest to connect the future and build what's next. Show more Show less

Req ID: 79262 Location: Bangalore, Karnataka, India Job Title : Technical Support Engineer Team : Technical Customer Experience Centre (TAC) at CommScope Ruckus Role Purpose The Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Key Responsibilities Be the first technical point of contact for the customer Should possess the ability to manage critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage escalated cases Work closely with SE teams internally on larger networks and more complex issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Notify and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (escalation) of cases that require advanced technical investigation by the LTE Team Manage customer expectation and make sure customer is receiving highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge Strict adherence to Service Level Agreement KPIs Understand the SLA’s and work/align style of working towards meeting them KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Escalation % and KB Contribution Required Experience Minimum of 2 years of customer support experience in IP networks, WiFi or related environment Data networking is mandatory, Wireless networking experience is desired. Preferably worked as an engineer TAC Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams Good understanding and applied knowledge of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc. Good understanding and troubleshooting skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS Good understanding of RF transmission and antenna behavior Technical expertise in troubleshooting and resolving complex Layer 2/3 and/or wireless issues in multi-vendor environments Knowledge on deploying, configuring, supporting, troubleshooting, debugging, and administering the following Wireless LAN products and technologies: Wireless Access Points Wireless Client Associations Wireless Controllers Experience providing support to direct customers, resellers, and field personnel in resolving company product related issues Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Comfortable with analyzing data traces from protocol analyzers such as Wireshark Bachelor or diploma in a computer related field or equivalent work experience Experience Considered Favorably Working Knowledge of Salesforce and JIRA. Multiple language skills Experience working in (or with) a vendor Relevant industry accreditations/certifications: CWNA, CCNA, JNCIA Communication/work Style Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Ability to understand and analyze customer issues along with good troubleshooting skills Ability to communicate clearly and effectively with clients and peers A belief in ownership with good problem-solving and decision-making skills Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Self-driven, proactive, team-player Work Schedule Monday through Friday or ‘staggered work week’, i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required. Learn more about how we're on a quest to connect the future and build what's next. Show more Show less