Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

Hiring for USA based big Multinational Company (MNC) We are seeking a highly skilled Automation Test Engineer to design, develop, and execute automated test scripts to ensure the quality and reliability of our software applications. The ideal candidate will have hands-on experience with automation frameworks, scripting languages, and a strong understanding of software QA methodologies. This role involves close collaboration with developers, QA analysts, and product teams to build robust testing solutions and deliver high-quality software. Design and implement automated test scripts and frameworks for web, mobile, or API testing. Develop reusable and maintainable test automation code using tools such as Selenium, Appium, Cypress, Postman, TestNG, JUnit, etc. Integrate automated tests into CI/CD pipelines using tools like Jenkins, GitLab CI, or Azure DevOps. Work closely with developers and QA teams to identify test scenarios and improve test coverage. Execute and monitor automated test suites, analyze results, and report defects clearly. Maintain existing automated tests and troubleshoot failures effectively. Participate in code reviews and contribute to the continuous improvement of testing practices. Collaborate with stakeholders to ensure business requirements are clearly understood and testable. Proven experience in software test automation and scripting Proficiency in at least one programming language: Java, Python, JavaScript, or C# Solid understanding of QA methodologies, SDLC, and STLC Experience with one or more test automation tools/frameworks: Web: Selenium WebDriver, Cypress, Mobile: Appium, API: Postman, REST Assured