Technical Support Engineer - Automation - Hyderabad

Trigent Software

2 - 7 years

13 - 15 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Javascript Protocols Windows Scripting Unix Shell Scripting Troubleshooting Powershell Scripting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills:

Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
Strong troubleshooting/root cause isolation skills
Demonstrated creative problem-solving approach and strong analytical skills
Must be proficient with analyzing log files and standard debugging concepts.
Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
Excellent communication skills (verbal and written).

Education:

Must have a bachelors degree in computer science or a related field (or equivalent degree and experience)
2+ years providing customer-facing technical support (Web-based products or e-commerce preferred)
Good Communication Skills

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