Posted:-1 days ago|
Platform:
Hybrid
Full Time
Provide L1/L2 technical support for Google Workspace (Gmail, Drive, Meet, Calendar, Docs, Sheets, Slides, Chat, Groups, etc.)
Manage user accounts, groups, and organizational units via the Admin Console.
Handle onboarding and offboarding processes (account creation, license assignment, group memberships, access revocation).
Support user onboarding/offboarding across Workday, Google Workspace, and Slack.
Troubleshoot and resolve user issues related to email delivery, calendar syncing, Drive access, Meet connectivity, etc.
Implement and maintain security and compliance settings (2FA/MFA, data loss prevention, email security, retention policies).
Monitor system performance, health, and service alerts, escalating to L3/vendor support when required.
Support and troubleshoot Google Workspace Marketplace apps and integrations.
Administer mobile device management (MDM) platforms, especially Microsoft Intune.
Provide Tier 2/3 support for Windows and macOS operating systems.
Maintain and troubleshoot Active Directory (on-prem or hybrid).
Perform software installations, updates, and device provisioning.
Maintain and update knowledge base articles and SOPs for recurring issues.
Assist in migration activities and platform enhancements.
57 years of hands-on IT support experience
Strong knowledge of VDI platforms and remote desktop support
Experience with VPN tools (CyberGhost or enterprise-grade alternatives)
Admin-level proficiency in Intune, Windows 10/11, and macOS
Working knowledge of AD, Group Policies, and user/group management
Exposure to SaaS admin portals – Google Workspace, Workday, Slack
Excellent troubleshooting, customer service, and documentation skills
Familiarity with ITIL processes and ticketing tools (e.g., Jira Service Management, ServiceNow)
Send Resume to
maithili.nayak@accionlabs.com
Accion Labs
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