Technical Support Engineer

mplementation Engineer

Location: Margao -Goa

Job Summary:

The Implementation Engineer will be responsible for deploying, configuring, and supporting

company software solutions at client sites or remotely. The role involves close coordination

with clients, internal teams, and stakeholders to ensure smooth implementation,

integration, and delivery of products and services.

Key Responsibilities:

Install, configure, and implement software applications and solutions for clients.

Understand client requirements and translate them into technical deliverables.

Coordinate with development, QA, and support teams to ensure project success.

Conduct system testing, user acceptance testing (UAT), and troubleshooting.

Provide technical training and support to clients during and after implementation.

Prepare documentation including configuration guides, implementation reports, and user

manuals.

Monitor performance and ensure smooth post-deployment operations.

Handle on-site or remote deployment and ensure timelines are met.

Escalate issues to the concerned teams and ensure timely resolution.

Required Skills and Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

13 years of experience in software implementation or technical support.

Strong understanding of databases (SQL), APIs, and networking fundamentals.

Hands-on experience with web or mobile application deployment.

Excellent problem-solving and analytical skills.

Good communication and client-handling abilities.

Ability to work independently and manage multiple projects simultaneously.

Preferred Skills:

Experience with cloud platforms (AWS / Azure).

Familiarity with ERP, CRM, or education management systems.

Basic knowledge of scripting or automation tools.