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Technical Support Engineer 3 - Japanese Speaking

4 - 8 years

15 - 20 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer Support Technical Support API Japanese Language TCP UDP Networking Jlpt N1 Ip Pbx Jlpt N2 VOIP Troubleshooting Ssl / Tls Mobile Applications Web Application Jlpt N4 SIP WireShark

Work Mode

Remote

Job Type

Full Time

Job Description

Roles and Responsibilities Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat). Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues. Speak with customers in order to guide them through the development of their voice application. Required 4 to 7 years of experience in a client-facing, technical role. Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark). 1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX. Business fluency in Japanese (speaking and writing) is desired to work with the Japanese speaking customers. Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30AM to 3:30PM India standard time.

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