Job
Description
Job Title: Technical Support Engineer & Desktop Support Job Summary: We are hiring a skilled Technical Support Engineer with expertise in desktop support, switches, and servers. The ideal candidate will be responsible for providing end-user support, troubleshooting hardware/software issues, and managing desktop systems. Additionally, the role includes ensuring compliance with audit points related to IT systems, network infrastructure, and security protocols. Key Responsibilities: Provide technical support for desktop systems, hardware, software, and Network peripherals. Troubleshoot and resolve issues related to network switches, servers, and IT infrastructure. Install, configure, and maintain operating systems (Windows/macOS) and software. Manage and support server environments and network configurations. Perform regular system maintenance, updates, and security patches. Ensure compliance with internal and external audit requirements related to IT systems and infrastructure. Respond to and resolve support tickets, ensuring timely issue resolution. Collaborate with IT teams to resolve complex infrastructure and connectivity problems. Maintain accurate documentation for audit purposes, including system configurations, changes, and support activities. Qualifications: 2+ years of experience in technical support and desktop support. Hands-on experience with switches, servers, and network configurations. Proficient in Windows OS, macOS, and troubleshooting hardware/software. Strong knowledge of networking concepts, server management, and IT security. Experience with audit point compliance and knowledge of security protocols. IT certifications (CompTIA Network+, MCSA, etc.) are a plus. Excellent problem-solving, communication, and organizational skills. Preference: - Near By in Thane Office who is easily available for Support.
