Technical Support Associate

Future Leap PMC OPC Private Limited

1 - 3 years

0 Lacs

thrissur

Posted:14 hours ago| Platform: GlassDoor logo

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Skills Required

support troubleshooting software logging resolve analyze documentation report linux communication service management

Work Mode

On-site

Job Type

Full Time

Job Description

The Technical Support Associate provides technical assistance to customers by troubleshooting software and hardware issues, responding to support requests, and ensuring high levels of customer satisfaction. This role involves logging activities, coordinating with developers for bug fixes, and supporting users with application usage.

Responsibilities:

Respond to customer inquiries via phone, email, or chat.
Troubleshoot technical issues and software bugs.
Collaborate with developers to resolve software defects.
Retrieve and analyze logs for error identification and resolution.
Escalate complex issues to senior team members when necessary.
Maintain accurate documentation of customer interactions and resolutions.
Train end-users on software application usage.
Monitor and report on application performance metrics.
Stay updated on industry trends and new technologies.

Skills Required:

1-3 years of technical support experience.
Strong knowledge of computer systems, software, and hardware.
Proficiency in Microsoft Excel.
Basic knowledge of Linux and SQL.
Excellent communication and customer service skills.
Ability to diagnose and resolve technical issues.
Strong attention to detail and ability to multitask.
Familiarity with help desk and knowledge management systems.
Willingness to learn new technologies and work in a team

Job Type: Full-time

Work Location: In person

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