Technical Support Analyst - Fixed Income Trading

Job Description

Technical Support Analyst - Fixed Income Trading Experience: 5 - 7 Years Exp Salary : USD 2,962-4,148 / month Preferred Notice Period : Within 30 Days Shift : 1:30PM to 10:30PM IST Opportunity Type: Remote Placement Type: Contractual Contract Duration: Full-Time, 06 Months (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : application support / Technical support L2, Confluence, Financial Services, Log analysis, software release, Git, SQL Good to have skills : capital market regulations, financial markets, Help Desk, problem diagnosis, Rates Product SoftSolutions! SRL (One of Uplers' Clients) is Looking for: Support and Delivery Specialist (Remote) who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Job Title: Support and Delivery Specialist Job Summary: Operates in direct contact with clients/traders/desk support in supporting them by mitigating emerging issues both in product usage and in planning and managing the delivery of new product versions or upgrades. Key Responsibilities: Perform the following as the second-level support: Owns, Manages, and resolves the issues reported by the end-user Manages system configurations Monitors daily procedures Collects product info and configuration for analysis Resolves independently the problems for which there is documentation Escalates and coordinates the interventions of higher level, when needed. Application support reference for Customer key contact Makes analysis and diagnosis of problems reported by First & Second Level support Executes testing and delivery of releases with the resolution of failures encountered Applies escalation procedures in case of serious malfunctions Application Delivery reference for Customer Project Manager Coordinates and plans delivery phases with internal and external Project Managers Reports activities to Client and Internal Audit. Coordinates with the entire SD&A Team Coordinates with the Development and Quality department Coordinates with customers technology partners and third-party suppliers Qualifications: Preference with a degree in Economics and Finance, Engineering, or Information Technology; ¢ Strong Interest in financial markets and/or Rates product pricing models; Proficiency in Microsoft Office, Git, Confluence, SQL Applications. At least 5 years of experience in a similar position Extensive experience in Help Desk and/or Technical Service support, with a preferred advantage to experience in software development/ software operation Ability to communicate with the customer despite critical moments Ability to Manage stress under difficult circumstances Detail oriented and inclination to get to the root of the problem. Self-starter and ability to work with minimum guidance. Exception written and verbal communication skill. Strong analytical skill Ability to analyze the data in the form of logs/configurations/system parameters to diagnose the problem. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: For more than 20 years the company has been delivering powerful, robust, and scalable fixed income trading technology to the largest and most forward-thinking trading institutions in the UK, Europe and the world. Our fixed income trading solutions have stood the test of time helping clients to navigate challenging market conditions with confidence, thrive in an ever-changing regulatory environment and gain a commercial and trading competitive edge. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!