Posted:None|
Platform:
Work from Office
Full Time
- Providing technical support to customer via remote, telephone or email
- Escalate unresolved issues for support
- L2 support includes interacting with customers, understanding their problems and handling customer queries
- Preparing documentations
- Coordination with OEM and Customer
- Design and maintain operational processes
- Hands on experience on working on Applications
- Provide demo to the customer
Proven hands-on experience of 4+Yrs in IT.
Understanding of Networking
Basic knowledge of Windows Active Directory and DNS
Excellent communication skills.
Softcell Technologies
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