Technical Specialist - Enterprise Monitoring

Diversity role only - Experience range 8-12 years

What You'll be doing:

• The role will be responsible for implementing and supporting Monitoring & Observability requirements and solutions that the Enterprise Monitoring team supports.
• This will involve providing solutions, contributing to strategic initiatives, incremental improvements and delivering to the requirements for the clients.
• The resource will act as an individual contributor delivering technical solutions to requirements and acting as a trusted advisor.
• The candidate will play a key role providing solutions related to Infrastructure monitoring, Application Performance Monitoring and Log aggregation.
• Automation is key and the resource will create or modify infra as code / automation solutions that the team provides as part of the service.

Requirements:

Following are experience and essential skills required for this role.

• Experience in delivering Monitoring & Observability solution to customer requirements.
• Responsible for delivering outcomes and providing technical expertise to the Monitoring & Observability service.
• Be the trusted advisor to the customers.
• Ensure delivery in a timely, efficient and cost-effective manner.
• Stakeholder management across various Technology and Business teams.
• Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction.

· Key skills will include following implementations in Enterprise scale.

• Experience in Observability tools, AI Ops, Log aggregation (e.g. ELK), Application Performance Monitoring (e.g. New Relic)
• Infra and application monitoring skills.
• Scripting skills like Python, Shell scripts, Java scripts
• Dev ops skills like Infra as Code (e.g Terraform) , develop CI/CD pipelines, delivering in a SCRUM model.
• Experience in Open Telemetry, AWS, Kubernetes will be an advantage.
• Good communication and influencing skills.
• Strong troubleshooting and analytical skills.

The resource is expected to provide on-call support on a periodic basis and change support outside of the business hrs or over weekends. If needed, provide support in different shifts covering UK business hrs.