Technical Service Specialist

Job Description

We are seeking a Technical Service Specialist with expertise in Technical Support, Technical Service, Pharma Service, PVP (Polyvinylpyrrolidone), and Customer Support. The ideal candidate will provide technical guidance, troubleshoot issues, and ensure customer satisfaction through high-quality service and support. This role requires a strong understanding of pharmaceutical formulations, excipients, and technical solutions, along with excellent problem-solving and communication skills. Job Duties Note: Candidate preferable work in Mumbai or Hyderabad. Assist the sales to answer the technical questions raised by the customer, collaborate with the visit, and preach the product introduction; Respond to customer feedback and complaints in a timely manner and give solutions, collaborate with factory technicians to effectively solve the needs and problems raised by customers; Understand customer needs through on-site visits, grasp the actual problems of customer feedback and guide customers to solve product and technical problems; Improve and optimise internal technical database, collect product information and customer feedback. Job Requirements: Bachelor's degree or above in medicine, biology, chemistry, pharmacy and other related majors; Strong communication skills, strong sense of responsibility, able to correctly understand customer needs and propose solutions; Three years of technical support experience in pharmaceutical excipients industry, PVP excipients technical support experience is preferred, experience in leading companies in the industry is preferred (BASF and Ashland); Good teamwork spirit, self-learning ability, able to adapt to business trips.