Technical Service (Pan India)

Industry:

Primary Location:

Employment Type:

Main propose and key responsibilities:

·      Deal with customer inquiries and complaints within prescribed response time 

·      Provide relevant technical support, answer customers' questions and inquiries 

·      Write and produce service-related documents or videos

·      Prepare and conduct training based on customer&sales requirements. 

·      Do troubleshooting and product debugging, and solve problems encountered by customers on site 

·      Coordinated replacement inverter issuing and faulty inverter collection 

·      Make delivery plans for service stock according to customer projects 

·      Manager the service materials and service tool

Background and skills:

·      A technical background with a bachelor’s degree from a University or Technical College, preferably in Electrical, Renewable, Photovoltaic Engineering or similar.

·      Fluent in English and good communication skills

·      Have knowledge of the PV, energy storage systems

·      Ability to work independently and focused in a dynamic, fast-paced environment.

·      Quick learner with desire to increase knowledge in the industry.

·      Strong data sorting and analysis ability

Key attributes and characteristics:

·      Sense of responsibility and performance driven

·      Proactive, dynamic and customer oriented

·      Excellent interpersonal and communication skills

·      Able to deal with customers independently and adapt to strong working pressure

·      Able to deal with unexpected tasks

Adapt to business trip