Industry: Photovoltaic, Solar Inverter, Battery Primary Location: South or North area of India Employment Type: Full-time Main propose and key responsibilities: · Deal with customer inquiries and complaints within prescribed response time · Provide relevant technical support, answer customers' questions and inquiries · Write and produce service-related documents or videos · Prepare and conduct training based on customer&sales requirements. · Do troubleshooting and product debugging, and solve problems encountered by customers on site · Coordinated replacement inverter issuing and faulty inverter collection · Make delivery plans for service stock according to customer projects · Manager the service materials and service tool Background and skills: · A technical background with a bachelor’s degree from a University or Technical College, preferably in Electrical, Renewable, Photovoltaic Engineering or similar. · Fluent in English and good communication skills · Have knowledge of the PV, energy storage systems · Ability to work independently and focused in a dynamic, fast-paced environment. · Quick learner with desire to increase knowledge in the industry. · Strong data sorting and analysis ability Key attributes and characteristics: · Sense of responsibility and performance driven · Proactive, dynamic and customer oriented · Excellent interpersonal and communication skills · Able to deal with customers independently and adapt to strong working pressure · Able to deal with unexpected tasks Adapt to business trip
Role Overview: As a member of our team in the Photovoltaic, Solar Inverter, and Battery industry, your main purpose will be to handle customer inquiries and complaints within the prescribed response time. Your key responsibilities will include providing relevant technical support, answering customers' questions, and writing service-related documents or producing videos. Additionally, you will be responsible for preparing and conducting training sessions based on customer and sales requirements, troubleshooting and debugging products, and solving issues encountered by customers on site. You will also play a role in coordinating replacement inverter issuing and faulty inverter collection, making delivery plans for service stock according to customer projects, and managing service materials and tools. Key Responsibilities: - Deal with customer inquiries and complaints within the prescribed response time - Provide relevant technical support and answer customers' questions - Write service-related documents or produce videos - Prepare and conduct training based on customer and sales requirements - Troubleshoot and debug products, solving problems encountered by customers on site - Coordinate replacement inverter issuing and faulty inverter collection - Make delivery plans for service stock according to customer projects - Manage service materials and service tools Qualifications Required: - Technical background with a bachelor's degree in Electrical, Renewable, Photovoltaic Engineering, or similar - Fluent in English with good communication skills - Knowledge of PV and energy storage systems - Ability to work independently in a dynamic, fast-paced environment - Quick learner with a desire to increase knowledge in the industry - Strong data sorting and analysis ability Additional Details: The company values individuals who demonstrate a sense of responsibility and are performance-driven. We are looking for proactive, dynamic, and customer-oriented professionals with excellent interpersonal and communication skills. You should be able to deal with customers independently, adapt to strong working pressure, and handle unexpected tasks efficiently. Additionally, the ability to adapt to business trips is essential for this role. Role Overview: As a member of our team in the Photovoltaic, Solar Inverter, and Battery industry, your main purpose will be to handle customer inquiries and complaints within the prescribed response time. Your key responsibilities will include providing relevant technical support, answering customers' questions, and writing service-related documents or producing videos. Additionally, you will be responsible for preparing and conducting training sessions based on customer and sales requirements, troubleshooting and debugging products, and solving issues encountered by customers on site. You will also play a role in coordinating replacement inverter issuing and faulty inverter collection, making delivery plans for service stock according to customer projects, and managing service materials and tools. Key Responsibilities: - Deal with customer inquiries and complaints within the prescribed response time - Provide relevant technical support and answer customers' questions - Write service-related documents or produce videos - Prepare and conduct training based on customer and sales requirements - Troubleshoot and debug products, solving problems encountered by customers on site - Coordinate replacement inverter issuing and faulty inverter collection - Make delivery plans for service stock according to customer projects - Manage service materials and service tools Qualifications Required: - Technical background with a bachelor's degree in Electrical, Renewable, Photovoltaic Engineering, or similar - Fluent in English with good communication skills - Knowledge of PV and energy storage systems - Ability to work independently in a dynamic, fast-paced environment - Quick learner with a desire to increase knowledge in the industry - Strong data sorting and analysis ability Additional Details: The company values individuals who demonstrate a sense of responsibility and are performance-driven. We are looking for proactive, dynamic, and customer-oriented professionals with excellent interpersonal and communication skills. You should be able to deal with customers independently, adapt to strong working pressure, and handle unexpected tasks efficiently. Additionally, the ability to adapt to business trips is essential for this role.