Technical Product Specialist

About the job

Should you accept this challenge...

Key responsibilities

• Create and maintain release notes, user guides, and API documentation, following style guides.
• Drive the documentation process from creation to publishing using tools like Jira, Confluence, and CCMS.
• Collaborate globally and incorporate feedback from customers, engineers, and support.
• Produce clear technical content for diverse audiences and verify code samples.
• Support release cycles and migrate content for reuse.
• Demonstrate agility, empathy for user needs, while using minimalism and user-centric design.
• Focus on customer satisfaction, possess strong relationship/listening skills, and assist with sales material/executive presentations.

What you ll need to bring to this role...

Mandatory requirements

• 4+ years of experience in technical writing for software and hardware products
• Must have demonstrated experience writing documentation in CCMS (Dita)
• Well versed in creating content for technical audiences
• Ability to quickly learn new technologies and product features
• Adapt to the ever evolving documentation requirements, such as writing the content for the last minute addition of product features and issues to release notes.
• Keen to learn new tools and technologies, understand updated features, and grasp industry updates to keep the documentation updated and relevant.
• Focussed on top-notch quality documents delivery within the stipulated timelines
• Excellent english writing and communication skills

Preferred requirements

• Familiarity with agile development methodologies and comfortable working in sprints.
• Well versed in usage of AI to expedite the process of release notes creation and quality checks.
• Good understanding of graphic tools such as Adobe illustrator, Snagit, Visio or similar
• Basic understanding of cloud services, virtualization, networking and other related concepts
• Support in technical content creation for the sales team to support a customer deal.