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Technical Product Manager

Technical Product Manager

ATS Services

8 - 13 years

11 - 16 Lacs

faridabad

Posted:1 day ago| Platform:

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Skills Required

product management automation ivr soc iso 27001 customer support customer service crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

we're looking for a

Technical Product Manager (TPM)

to lead the strategy, development, and delivery of customer service solutions within our SaaS platform. you'll collaborate closely with engineering, design, and customer success teams to build products that empower enterprises to deliver exceptional customer experiences through automation, analytics, and seamless integrations.

Key Responsibilities

Define and own the
product roadmap
for core customer service and support modules (eg, ticketing, workflow automation, chat/voice integrations, and AI-based support tools).

Translate product vision and customer needs into detailed
technical requirements, user stories, and acceptance criteria
.

Collaborate with engineering teams to ensure
technical feasibility, scalability, and performance
of new features.

Drive
API design and third-party integrations
with CRMs, communication platforms, and analytics tools.

Partner with UX/UI teams to craft intuitive, efficient interfaces for customer support agents and administrators.

Work with data and AI teams to embed
predictive insights, self-service, and chatbots
into the product suite.

Analyze usage data, customer feedback, and support metrics to identify opportunities for

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