Technical Officer, (windows server, AD, Networking, FSMO, GPO)

Technical Officer

Role & Responsibilities

• Provide technical support for a

  US Voice Process

  , specifically assisting customers with server-related issues.
• Operate on a

  callback model (EPS - Server Support)

  , managing cases and engaging directly with customers to troubleshoot problems.
• Offer assistance with troubleshooting across various platforms including

  Windows Server (2003, 2008, 2008 R2), SCCM, SCMON, Windows OS (XP, Vista, Win7), Exchange 2007, IIS, and ISA

  .

Profile Requirements

• Education:

  Undergraduate (UG) or Graduate degrees are both eligible.

• Technical Background:

  Must have documented technical experience, with a minimum of 1 year of

  Windows Server experience

  for Premier support.

• Core Competencies/Skills/Knowledge:

• Strong Problem Solving and Troubleshooting Skills

  with a logical approach.
• Working knowledge of

  personal computer architecture and network architecture

  .
• A strong passion for Technology, demonstrating curiosity and a desire to learn and stay updated with the latest technologies.
• Working knowledge of

  Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional

  .
• Deep understanding of

  Active Directory, DNS, DHCP, System Setup, System Performance, and Domain Environment

  .
• Knowledge of

  Boot Process, Backup Process (including Types Of Backup), Hyper-V Type 1 & Type 2, and Storage

  .
• Familiarity with

  FSMO (Flexible Single Master Operations) roles and GPO (Group Policy Objects)

  is highly beneficial for this role, demonstrating advanced Active Directory knowledge.

• Certifications (Recommended):

  MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems.

• Communication:

  Excellent English Communication is mandatory.

Interested

Note: