Technical Officer Waterproofing

As a Waterproofing Technical Officer, you will be a field technical resource responsible for supporting the business of waterproofing products. Your role will involve imparting practical training to contractors, providing technical expertise to internal and external stakeholders, handling on-ground complaint escalations, and contributing as a key technical pillar in product field trials. Your key responsibilities will include conducting practical training for top contractors, providing on-the-job training for Trade and Territory Manager-Painter Partnership (TM-PP), closely connecting with top contractors as the Birla Opus waterproofing technical point of contact, assisting in site conversions through digital and physical means, and offering technical intervention at critical sites during the pre-application stage for issue identification and resolution. Furthermore, you will be responsible for handling escalations from TM-PP, visiting critical sites to establish credibility as a subject matter expert, providing tech support by addressing queries from external and internal stakeholders, evaluating vendors and new products for category creation, and supporting in gathering technical product insights. To qualify for this role, you should have a B.Tech. or Diploma in Civil Engineering with 2-7 years of field experience in the waterproofing industry. Alternatively, relevant experience in the construction chemicals or waterproofing retail industry will also be considered. You will report directly to the ASM PP + PA (Painter Partnership + Painter Academy) and be dotted to the Waterproofing Technical Manager (WTM). This position offers you the opportunity to leverage your technical skills and industry knowledge to drive business growth and ensure the successful implementation of waterproofing products.,